Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances, Gov. Cooper also issued a new Executive Order 142 on May 30. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.

Propane Exchange

See Propane and Fuels Services

If you need a refill tank or to buy a new one, you will need to go to a propane exchange. Because they are generally stored outside in locked containers, you will first need to go inside to get a clerk to help you. They will need to unlock the door and then you tell them if you need a brand-new tank, or to just swap out your empty one for a full one.

Be sure to transport the propane tank sitting upright at all times. And for added safety, never keep the tank in a hot car. Now you’re ready to enjoy the many advantages of propane.