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Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.
10 pm Outage Restoration Update
Blue Ridge Energy line technicians continue working tonight and have outages down to 93 members without power as of 10 pm Sunday, after a height of 2,269 as of noon today.
Currently, 51 members are without power in Wilkes County and 42 members in Caldwell County.
The foothill areas of Caldwell and Wilkes counties in the cooperative’s service area received the most damage and outages due to over a foot of heavy, wet snow weighing on trees and limbs, causing them to fall into power lines. Temperatures in the mountain counties in the cooperative’s service area were a few degrees colder, creating a lighter, fluffier snow that left significantly less damage and outages.
The potential for outages tonight remains, as more severe weather is expected this evening.
Full outage restoration will go into Monday due to damage in very remote, difficult to reach locations. Many areas are impassable and crews are working to reach damaged areas of the system by foot with snow above knee level. Conditions are also treacherous on many rural roads.
Line technicians began responding to outages at 2:47 am Sunday when issues first began.
Blue Ridge Energy reminds members to report all outages by calling 1-800-448-2383 or by using the Blue Ridge Energy mobile app. Outage updates are available on the cooperative’s live outage map at www.BlueRidgeEnergy.com or on the mobile app.
Blue Ridge Energy serves some 76,000 members in Caldwell, Watauga, Ashe, and Alleghany counties as well as parts of Avery, Alexander and Wilkes counties. Learn more at www.BlueRidgeEnergy.com or on the cooperative’s social media on Facebook, Twitter and Instagram.