To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.
BLUE RIDGE ENERGY RESPONDING TO OUTAGES: 7,000 AFFECTED
Blue Ridge Energy line technicians are working to restore power after a possible tornado, extreme high winds, lightning and heavy rain brought down trees and severely damaged power lines and poles, causing outages for nearly 7,000 members as of 6:20 p.m. Monday.
Currently, Alleghany County is the most severely impacted with 3,480 members without power. In Ashe County, 1,755 members are without power and in Caldwell County, where power supplier issues are also impacting reliability in the southern end of the county, 1,128 members are awaiting restoration. Another 163 members in Watauga County are affected, 156 in Alexander County, and 141 in Wilkes County.
Members should report all outages to Blue Ridge Energy by calling PowerLine at 1-800-448-2383 or through the Blue Ridge mobile app, available for free in app stores.
For outage restoration updates at any time, check the cooperative’s live, 24/7 outage map by visiting BlueRidgeEnergy.com or using the Blue Ridge mobile app.
The public is reminded of the hazards of downed power lines, which can still be energized and therefore dangerous or even deadly! Stay far away from downed power lines and report them immediately by calling Blue Ridge Energy at 1-800-451-5474.
Blue Ridge Energy serves some 75,000 members in northwest North Carolina. For more information, visit www.BlueRidgeEnergy.com.