To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.
Crews Make Tremendous Overnight Progress: Projected Restoration Completion Updated to Noon Sunday
– Line technicians with Blue Ridge Energy made tremendous progress overnight and the full restoration projection has been moved up to noon Sunday.
As of 8 am, crews are working hard to restore the final 69 members, all in Caldwell County, and numbers are falling fast.
Friday’s extremely heavy, wet snow caused damage to some 400 locations on the cooperative’s electric system, causing outages to at least 1,500 Blue Ridge Energy members. The most significant damage and extended outages were in Caldwell County.
Damage extended through the weekend as heavy, wet snow fell from trees outside rights of ways and onto power lines, breaking poles and tearing down lines in many locations. The public is warned that downed power lines can still be energized and should stay far away and report downed lines to the cooperative.
Blue Ridge Energy called in assistance from contractor crews and sister cooperatives to help restore power as quickly and safely as possible.
To ensure all outages are recorded in the Blue Ridge Energy tracking system, it is very important for members to report outages using one of the following two options:
- Call PowerLine: 1-800-448-2383
- Use the Blue Ridge mobile app, available free in app stores
A live outage map is available on the mobile app and online at www.BlueRidgeEnergy.com.
Blue Ridge Energy posts updates on its social media channels including Facebook, Twitter and Instagram.
Blue Ridge Electric serves some 75,000 members in Caldwell, Watauga, Ashe, Alleghany, Wilkes, Avery and Alexander counties.