To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.
Blue Ridge Energy Ready to Respond if Severe Weather Causes Outages: Severe Weather Predicted for Weekend
Blue Ridge Energy is prepared and ready to respond should the severe weather predicted for this weekend lead to power outages in the cooperative’s service area of Caldwell, Watauga, Ashe, Alleghany, Avery, Wilkes and Alexander counties.
While weather forecasts are evolving, currently precipitation in the cooperative’s service area is expected to begin in the early morning hours of Saturday and is likely to be all snow, although a few degrees difference could result in more ice or sleet. Accumulations could be between two to seven inches. The threat of severe weather is stronger for Blue Ridge Energy’s mountain counties, particularly for Ashe County. Freezing rain could occur Saturday evening across the cooperative’s service area and continue overnight.
To report outages, Blue Ridge Energy members can use the Blue Ridge mobile app or call: 1-800-448-2383. For outage status at any time, the cooperative’s online outage map is available on the mobile app or at www.BlueRidgeEnergy.com.
The cooperative recommends keeping the following items handy to stay safe and comfortable in the event of outages:
- NOAA Weather Radio (you may also be able to sign up for notifications from your local emergency services or from weather services on your smart phone or table)
- Extra batteries
- Extra water for drinking and cooking
- Nonperishable food items
- First aid kit, including prescription medications
- Be sure cell phones and other electronics are fully charged or have fully charged battery back-ups.
Blue Ridge Energy serves some 75,000 members in Caldwell, Watauga, Ashe, Alleghany, Wilkes, Avery and Alexander counties.