Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.

covering what your home insurance doesn't

Surge Plan

Electric Wiring

Water Lines

Gas Lines

Sewer Lines

HVAC Systems

Provided by IGS Energy

What Plan Works Best For You?


Did you know your home insurance may not cover everything?

Home Protection

(Unavoidable wear and tear)

  • Corrosion may occur on either indoor or outdoor utility lines and pipes, leading to leaks, breakage, or other costly problems.
  • A light switch stops working in your kitchen.
  • Your central AC unit suddenly stops working.


Homeowner's Insurance

(Covers mother nature)

  • High winds cause a tree to fall on your house breaking a window and damaging your siding.
  • A hail storm rolls through your area causing damage to  your roof.
  • Your sump pump fails during a heavy rain and your basement floods.

Electrical Wiring, Water Lines, Sewer Lines and Gas Lines

The water lines, sewer lines, gas lines, and electrical wiring that run through your home are vital to its daily operation. Non-weather related water damage is typically not covered and yet makes up about 19% of claim inquiries. While the water damage restoration may be covered, the costs of repairing or replacing your pipes is not. Don't be part of the 19% of homeowners with uncovered damage. UtilityShield offers options to keep your wallet, wiring and lines protected.

HVAC Systems

Furnaces or boilers, central air conditioning systems or heat pumps, and even water heaters work hard to keep your home comfortable. Systems that cycle on and off repetitively can fail with normal wear and tear. High energy bills are often due to leaks in a home's envelope or improper HVAC installation. When you enroll in the Core Protection Plan from UtilityShield, you can be assured that even when the seasons change, your comfort and your wallet are protected.

Current UtilityShield Customers: For claims information, contact IGS Energy at 1-888-974-0115. UtilityShield is an IGS Home Warranty product made available to you by Blue Ridge Energy. IGS Home Warranty is not a Blue Ridge Energy company.