To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Protect your appliances and electronics with
High-end electronics like televisions, computers, and larger appliances are susceptible to the damaging effects of a power surge. Lightning storms can cause damaging power surges. As a Blue Ridge Energy member, you can take advantage of the UtilityShield Surge Plan and rest easy knowing your possessions are protected. A single surge can cause thousands of dollars of damage to electronics in your home.
While UtilityShield’s Surge Plan, can’t stop the damage, it can make sure you are reimbursed for the repair or replacement of any protected equipment that is damaged from a power surge.
At only $9.95 per month, Surge Plan is affordable coverage for both renters and homeowners. The plan covers up to $3,000 per appliance, $7,500 per incident and up to $10,000 per year.
Some homeowners’ insurance policies exclude coverage for damage caused by a power surge. If surge is covered, it may be subject to a large deductible that is more than the cost of replacing the damaged electronics. Please refer to your insurance agent for questions about your policy’s coverage.
Frequently Asked Questions
When is my coverage effective?
Coverage is effective 15 days after you sign up. You will receive a service agreement in the mail within 5 to 10 days that provides complete details on coverage and exclusions. Your first month is free and you can cancel anytime.
What is covered by Surge Plan?
A few examples of items that Surge Plan has covered include computers, tablets, mobile phones, TVs, air conditioners, refrigerators/freezers, washers/dryers, dishwashers, garage door openers, etc.
What isn’t covered by Surge Plan?
Items with a value less than $100 and items damaged prior to the effective date of the Surge Plan are NOT protected under the Surge Plan. More specific coverage details and exclusions will be explained in the Surge Plan service agreement members receive after signing up.
What do members do if they need a repair?
You must notify UtilityShield of any damage from a surge within 14 days. You will be sent a claim form to list items you are requesting reimbursement for replacement or repair. You will have up to 30 days to return the claim form and receipts that verify what you paid to repair or replace the protected item.
How does UtilityShield determine replacement value?
The replacement amount is limited to the typical purchase price of the item, or most similar item of like quality on the market at the time of the surge.
Doesn’t homeowners’ insurance cover the cost of repairs?
Some homeowners' insurance policies exclude coverage for damage caused by a power surge. If surge is covered, it may be subject to a large deductible that is more than the cost of replacing the damaged electronics. Please refer to your insurance agent for questions about your policy’s coverage.
How does it work and what happens when my appliance/device gets zapped?
Repair or Replace Your Damaged Device/Appliance
Submit Claim Form With Your Receipts
*Must be subscribed to Surge Plan at time of damage. For complete coverage details, consult policy provided after sign-up