Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.

Contact Us

Customer Service
1-800-451-5474

 

Report Outages
1-800-448-2383

 

Locations and Showrooms
(Monday – Friday, 8:30am to 5pm)

 

Live Chat
(Monday – Friday, 8am to 5pm)

 

Fax (Contact Center)
1-828-758-4795

 

Social Media

24-Hour Propane/Gas/Fuel
Emergency

Ashe County
336-846-2421

Alleghany County
336-372-1742

Avery County
828-898-3884

Burke County
828-437-1344

Caldwell County
828-758-4401

Watauga County
828-264-3521

Catawba County
828-267-9944

Grayson County, VA
276-773-9113

Send us a message.

Emails are processed Monday – Friday from 8am to 5pm, excluding holidays. Allow 24 business hours for processing.

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*If you designate a primary telephone number for notifications on your account, you are hereby expressly agreeing that the Cooperative may deliver pre-recorded, artificial voice, and/or auto-dialed messages to this primary telephone number, whether the telephone number is for a landline, wireless, cellular telephone or texts.