Contact Us

To access your account, please look in the black menu bar above and click on "My Account." 

Customer Service
1-800-451-5474

 

Report Outages
1-800-448-2383

 

Locations and Showrooms
(Monday – Friday, 8:30am to 5pm)

 

Live Chat
(Monday – Friday, 8am to 5pm)

 

Fax (Contact Center)
1-828-929-2067
 

Social Media

24-Hour Propane/Gas/Fuel
Emergency

Ashe County
336-846-2421

Alleghany County
336-372-1742

Avery County
828-898-3884

Burke County
828-437-1344

Caldwell County
828-758-4401

Watauga County
828-264-3521

Catawba County
828-267-9944

Grayson County, VA
276-773-9113

Send us a message.

Emails are processed Monday – Friday from 8am to 5pm, excluding holidays. Allow 24 business hours for processing.

DO NOT use this form to report gas leaks, downed power lines or outages.

  • Refer to the phone list to the left if you suspect a gas leak. 
  • To report downed power lines or an outage, call 1-800-448-2383.
First Name
Last Name

*If you designate a primary telephone number for notifications on your account, you are hereby expressly agreeing that the Cooperative may deliver pre-recorded, artificial voice, and/or auto-dialed messages to this primary telephone number, whether the telephone number is for a landline, wireless, cellular telephone or texts.

Not required, but this can assist us in researching your inquiry.