Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.

Contact Us

Customer Service
1-800-451-5474

 

Report Outages
1-800-448-2383

 

Locations and Showrooms
(Monday – Friday, 8:30am to 5pm)

 

Live Chat
(Monday – Friday, 8am to 5pm)

 

Fax (Contact Center)
1-828-929-2067
 

Social Media

24-Hour Propane/Gas/Fuel
Emergency

Ashe County
336-846-2421

Alleghany County
336-372-1742

Avery County
828-898-3884

Burke County
828-437-1344

Caldwell County
828-758-4401

Watauga County
828-264-3521

Catawba County
828-267-9944

Grayson County, VA
276-773-9113

Send us a message.

Emails are processed Monday – Friday from 8am to 5pm, excluding holidays. Allow 24 business hours for processing.

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*If you designate a primary telephone number for notifications on your account, you are hereby expressly agreeing that the Cooperative may deliver pre-recorded, artificial voice, and/or auto-dialed messages to this primary telephone number, whether the telephone number is for a landline, wireless, cellular telephone or texts.