To report an outage, call
Ready for Coronavirus (COVID-19)
Ways to do business with us
at all district offices
In order to minimize potential spread of the Coronavirus (COVID-19), we encourage you to utilize our online and by-phone services.
As a precaution for Coronavirus (COVID-19) prevention and readiness, Blue Ridge Energy is closing its offices to the public beginning Monday, March 16. All employees will continue reporting to work to ensure there is no disruption to business operations and service to our electric members and propane and fuels customers. A decision will be made regarding reopening to the public as the COVID-19 health threat evolves, based on guidance of the U.S. Centers for Disease Control and Prevention (CDC).
Help with your bill
Click here to learn about our In This Together Relief Fund campaign
We know some members and customers have been impacted financially by work closings and other COVID-19 issues. We care about those we serve and want to help. Here are steps we’re taking to help during this crisis:
- Electric: we’ve suspended disconnections for late or non-payments as well as associated "late" fees. This includes members using our FlexPay (pay as you use) plan.
- Propane and Fuels: fees associated with same-day and emergency deliveries as well as late payment fees have been waived during this unusual time. We realize the impact from schools and some businesses mean you may be home using more energy than usual.
- Electric and Propane and Fuels: We are happy to help those who need a special payment plan during this time. You can request this by calling 1-800-451-5474.
- Additionally: Other assistance is available through your local helping organizations. Click here for a list of Emergency Assistance Agencies. Several of these agencies also work with Blue Ridge Energy to provide electric and fuel bill assistance from our Operation Round Up funds for crisis assistance.
*Community room activity and other public meetings have been canceled through May.
We will review the cancellation policy as the situation warrants.
Guidance for members:
Please take everyday precautions to help prevent the spread of respiratory diseases as recommended by the CDC and the N.C. Department of Health and Human Services. These include:
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
- Avoid touching your eyes, nose, and mouth.
- Cover your cough or sneeze with a tissue, then throwing the tissue in the trash or by using your elbow (the vampire cough or sneeze).
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Avoid shaking hands or hugging.
- Avoid close contact with people who are sick with a distance of six feet or more
- Stay home when you are sick.
- It is not recommended that people who are well wear a facemask, but facemasks should be used by those who show symptoms of COVID-19 or other flu or flu-like symptoms to help prevent the spread of disease to others.
- Also stay extra vigilant about cyber scams regarding COVID-19. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes.
- Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts or calls related to COVID-19.