Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.

Electric Outage Texting

To Register: 

Text START to 70216. Your mobile number(s) MUST be listed on your account in order to register via text.


  • Up to two mobile numbers per account may be registered for outage texting.
  • If your mobile number(s) are not on your account, you can add them by either logging into "My Account" at or call us M-F: 8 a.m. to 5 p.m. at 1-800-451-5474.

Other Texting Codes:

OUT - To report an outage.

STATUS - Check your current outage status.

STOPOUT -  Stops outage notification messages from being sent to this mobile number. You can re-start notifications by texting START.

If you experience difficulty in reporting an electric outage by text after-hours, please call the PowerLine to report the outage at 1-800-448-2383. For more ways to report an outage, click here.

To unsubscribe from ALL Blue Ridge Energy text programs, text STOP(Note: This does not stop account notifications for electric Flexpay participants.)