Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.

Electric Outage Texting

To register: 

Text START to 70216. Your mobile number(s) MUST be listed on your account in order to register via text.


  • Up to two mobile numbers per account may be registered for outage texting.
  • If your mobile number(s) are not on your account, you can add them by either logging into "My Account" at or call us M-F: 8 a.m. to 5 p.m. at 1-800-451-5474.

Other Texting Codes

OUT - To report an outage.

STATUS - Check your current outage status.

STOPOUT -  Stops outage notification messages from being sent to this mobile number. You can re-start notifications by texting START.

If you experience difficulty in reporting an electric outage by text after-hours, please call the PowerLine to report the outage at 1-800-448-2383. For more ways to report an outage, click here.

To unsubscribe from ALL Blue Ridge Energy text programs, text STOP(Note: This does not stop account notifications for electric Flexpay participants.)