To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances, Gov. Cooper also issued a new Executive Order 142 on May 30. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Emergency Assistance Agencies
Click on the county where you reside to directly contact agencies in your area and determine the level of assistance you may qualify for.
(NOTE: Highlighted agencies will be assisting Blue Ridge Energy with our In This Together Relief Fund.)
Alleghany County Blue Ridge Opportunity Commission
Alleghany Department of Social Services
Alleghany County Ministerium
North Wilkesboro Blue Ridge Opportunity Commission
Ashe Board of Education
Please contact your student's school counselor.
Ashe County Department of Social Services
Ashe Really Cares
Ashe County Blue Ridge Opportunity Commission
Caldwell County Yokefellow, Inc.
South Caldwell Christian Ministries
Caldwell County Dept. of Social Services
College Ave Baptist Church
First Baptist Church of Lenoir
Caldwell Salvation Army
Watauga County Dept. of Social Services (CIP)
Watauga County Dept. of Social Services (LIEAP)
Watauga County Dept. of Social Services (Work First)
High Country Women's Fund
Watauga County Salvation Army
WAMY Community Action
Alexander County Dept. of Social Services
Wilkes County Dept. of Social Services
North Wilkesboro Blue Ridge