Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.

Texting Help Center

PLEASE BE AWARE: Outage texting is an automated service that goes directly into our outage management system and is NOT monitored by a customer service representative.

Need personal assistance from an Energy Specialist? We are available at 1-800-451-5474 or by sending a quick message, M-F from 8 a.m. – 5 p.m., excluding holidays.