Since the beginning of COVID-19, Blue Ridge Energy suspended disconnects, waived late fees and offered special payment plans. We support Gov. Cooper's Executive Order (124) and want to encourage everyone (including Flexpay members) to continue paying your energy bill, if you are financially able, to avoid a large accumulating balance at the end of this initial crisis. Call us at 1-800-451-5474 to set up a special payment plan.

Texting Help Center

PLEASE BE AWARE: Outage texting is an automated service that goes directly into our outage management system and is NOT monitored by a customer service representative.

Need personal assistance from an Energy Specialist? We are available at 1-800-451-5474 or by sending a quick message, M-F from 8 a.m. – 5 p.m., excluding holidays.