To report an outage, call
As we approach the reinstatement of disconnects and late fees, we want to continue helping members! If you have accumulated a large balance during COVID-19, please call us now at 1-800-451-5474 to set up a special payment plan and discuss crisis assistance available from our In This Together Relief Fund.
All Outages Restored
As of 5:53 pm, Blue Ridge Energy line technicians had power restored to all members that were impacted by Winter Storm Diego.
The storm began early Sunday morning, when over a foot of snow fell in the cooperative’s service area. Effects were most damaging in Caldwell and Wilkes counties where temperatures were slightly warmer, causing a heavier, wet snow that brought down trees and limbs onto power lines. Approximately 150 locations of the electric system were damaged from the storm.
Line crews began power restoration after outages started at 2:47 am Sunday. The height of the outages was 2,269 members impacted at noon Sunday.
Crews faced the challenge of working their way into impassable areas, driving on dangerous road conditions with snow up to line truck bumpers and often walking long distances with snow above knee level to reach system damage causing the outages.
Blue Ridge Energy members can report outages on the cooperative’s mobile app or by calling 1-800-448-2383. A live outage map is also on the cooperative’s mobile app or at BlueRidgeEnergy.com.
Blue Ridge Energy serves some 76,000 members in Caldwell, Watauga, Ashe, and Alleghany counties as well as parts of Avery, Alexander and Wilkes counties. Learn more at www.BlueRidgeEnergy.com or on the cooperative’s social media on Facebook, Twitter and Instagram.