Help & FAQs

Electric Service

Understanding My Bill
Get a breakdown on the fees shown in your monthly bill, understand the various charges and view current rate schedules.

  • How to Read Your Bill
  • Factors that Influence Your Bill
  • Basic Facilities Charge
  • Rate Schedules
  • Member Privacy Policy

How to Read My Meter
It is easier than ever before to read your meter and take control of when and how you use energy in your home.

How to Report an Outage
To report or inquire about power outages, call PowerLine at 1-800-448-2383 or contact your local district office.

New Member Guide
Welcome to Blue Ridge Energy!

Propane and Fuels

How to Read Your Propane Tank Gauge
The majority of our tank gauges are Rochester gauges that display up to the number "80."

What do I do if I have an emergency?
You can count on Blue Ridge Energy to be responsive to your call when you need us.