Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.

Help & FAQs

Electric Service

Understanding My Bill
Get a breakdown on the fees shown in your monthly bill, understand the various charges and view current rate schedules.

How to Read My Meter
It is easier than ever before to read your meter and take control of when and how you use energy in your home.

New Member Guide
Welcome to Blue Ridge Energy!

To report power outages, call PowerLine at 1-800-448-2383.

 You can also download our mobile app and report your outage.
  

Propane and Fuels

Understanding My Statement
 

How to Read Your Propane Tank Gauge
The majority of our tank gauges are Rochester gauges that display up to the number "80."

What do I do if I have an emergency?
You can count on Blue Ridge Energy to be responsive to your call when you need us.