As we approach the reinstatement of disconnects and late fees, we want to continue helping members! If you have accumulated a large balance during COVID-19, please call us now at 1-800-451-5474 to set up a special payment plan and discuss crisis assistance available from our In This Together Relief Fund.

Help & FAQs

Electric Service

Understanding My Bill
Get a breakdown on the fees shown in your monthly bill, understand the various charges and view current rate schedules.

How to Read My Meter
It is easier than ever before to read your meter and take control of when and how you use energy in your home.

New Member Guide
Welcome to Blue Ridge Energy!

To report power outages, call PowerLine at 1-800-448-2383.

 You can also download our mobile app and report your outage.
Download on the App Store  Get it on Google Play

Propane and Fuels

Understanding My Statement

How to Read Your Propane Tank Gauge
The majority of our tank gauges are Rochester gauges that display up to the number "80."

Check out this video to learn how to read your propane tank gauge!

What do I do if I have an emergency?
You can count on Blue Ridge Energy to be responsive to your call when you need us.