To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.
Propane gas is an affordable, safe, and environmentally-friendly source of fuel for many Americans. Whether you're heating your house, heating your water, running a gas oven, or grilling in the back yard, Blue Ridge Energy is here to meet your propane and fuel needs.
Blue Ridge Energy has flexible delivery service options to bring propane, fuel oil, and kerosene directly to your residence. Let us monitor your tank and schedule deliveries with our auto-fill service, or monitor your tank gauge and give us a call when you're running low.
Have a propane cylinder that needs to be refilled? Check out our propane cylinder filling stations.
Get convenient, on-the-go access to your My Account portal. Manage your Propane and Fuels account from your mobile device with the Blue Ridge Energy propane and fuels app.
Finally, if you don't see the information you're looking for above, be sure and check out the FAQs at the bottom of this page!
For addresses & maps, please visit our Locations and Showrooms page.
Alleghany County Propane & Fuels
Ashe County Propane & Fuels
Caldwell County Propane & Fuels
Watauga County Propane & Fuels
Burke County Propane & Fuels
Catawba County Propane & Fuels
Grayson County, VA Propane & Fuels
Frequently Asked Questions
- How do I read my propane tank gauge?
What is your price for propane, fuel oil or kerosene?
For current prices, please call any local office or toll free: 1-800-451-5474, during regular business hours, 8:30 a.m. -5 p.m., Monday through Friday. Various market factors influence the price of propane and fuels at any given time, so pricing can fluctuate. Please call us today so that we can discuss your needs, available discounts and options, and provide you with the best price and service!
When can my tank be installed?
We strive for timely service and are continually scheduling installations. However, installation times will vary depending on the time of year you request your tank installation. Summer installations can often be scheduled within one or two business days while winter installations may take as long as three or four weeks. A Blue Ridge Energy service technician will contact you to determine a convenient day and time when your tank can be installed.
How far from the house or adjoining property must a propane tank be installed?
Per NFPA 58 Liquefied Petroleum Gas Code:
Above Ground Tanks
Note 1: Regardless of its size, any ASME container filled on site must be located so that the filling connecting and fixed maximum liquid level gauge are at least 10 ft from any external source of ignition (e.g. open flame, window A/C, compressor), intake to direct-vented gas appliance, or intake to a mechanical ventilation system.
Note 2: Refer to 126.96.36.199(d) in NFPA 58 Liquefied Petroleum Gas Code.
Note 3: This distance may be reduced to no less than 10 ft for a single container of 1200 gal (4.5 m3) water capacity or less, provided such container is at least 25 ft from any other LP-Gas container of more than 125 gal (0.5 m3) water capacity.
Note 1: The relief valve, filling connection, and liquid fixed maximum level gauge vent connection at the container must be at least 10 ft from any exterior source of ignition, openings into direct-vent appliances, or mechanical ventilation air intakes.
Note 2: No part of an underground container shall be less than 10 ft from an important building or line of adjoining property that can be built upon.
What is the price of a propane tank?
We provide propane tanks to our customers and a customer service representative can assist you in determining if any installation or lease fees apply. We also sell tanks to customers who prefer to own their own tank and take advantage of additional discounts. Depending upon the tank size, you can expect to pay between $500 and $2,000 for your tank. Additional charges apply for an underground tank installation. We also sell fuel oil tanks and stands. Please contact your local Blue Ridge Energy office for pricing and installation.
Do I have to pay all at once?
Customers can pay in full or take advantage of our budget billing program that allows you to spread payments over a 12-month period. Contact our office to review the budget billing program requirements.
Do you accept credit cards?
Yes, we accept MasterCard, Visa, and Discover cards. We also offer the convenience of credit card draft. You may also use a credit card to pay by phone or pay online 24/7.
How much will it cost to heat my house/apartment/business?
There are many variables that affect heating costs. A typical usage pattern can often be determined after using fuel in your current setting for at least one year. Consideration must be made for weather conditions as mild or severe weather can significantly affect usage. Heating cost variables include: amount of insulation, number of windows, square footage of the home, and individual usage.
What do I need to do if I am moving or selling my home?
Please contact our office to let us know your new address and when you will be moving. We will dispatch a service technician to read your tank gauge and "lock" the tank if needed at that time. If you have paid for any propane remaining in the tank, we will reimburse you. If you need propane service at your new residence, we can enter a work order for you at that time as well.
What address do I send my bill to?
Please mail payments to:
Blue Ridge Energy, LLC
PO Box 2008
Lenoir, NC 28645
Is there a propane and fuels mobile app?
Yes! Get convenient, on-the-go access to your My Account portal. Manage your Propane and Fuels account by downloading the Blue Ridge Energy propane and fuels app in the App or Google Play Store.