To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.
Blue Ridge Energy Line Technicians Responding to Increasing Outages
Outages began climbing for Blue Ridge Energy members as heavy, wet snow continued falling this evening, bringing down trees and limbs onto power lines.
Line technicians are working in full force tonight to restore power as quickly and safely as possible.
As of 9:30 pm, 714 Blue Ridge Energy members are impacted, primarily in Caldwell County where 662 members are without power. Most are in the southern end of the county, including the areas of Dry Ponds Road, Grace Chapel, and Dudley Shoals. Outages are also impacting Kings Creek, Happy Valley and Patterson.
In Alexander County, 22 members are impacted in an areas near the Caldwell County line. Another 20 members in Wilkes County are affected as well as 10 in Watauga County.
Members should report all outages by one of two options: the Blue Ridge mobile app available free in app stores or by calling PowerLine: 1-800-448-2383. A live outage map is available on the mobile app and online at www.BlueRidgeEnergy.com.
Blue Ridge Energy posts updates on its social media channels including Facebook, Twitter and Instagram.
Blue Ridge Electric serves some 75,000 members in Caldwell, Watauga, Ashe, Alleghany, Wilkes, Avery and Alexander counties.