To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Blue Ridge Energy Line Technicians Responding to Increasing Outages
Outages began climbing for Blue Ridge Energy members as heavy, wet snow continued falling this evening, bringing down trees and limbs onto power lines.
Line technicians are working in full force tonight to restore power as quickly and safely as possible.
As of 9:30 pm, 714 Blue Ridge Energy members are impacted, primarily in Caldwell County where 662 members are without power. Most are in the southern end of the county, including the areas of Dry Ponds Road, Grace Chapel, and Dudley Shoals. Outages are also impacting Kings Creek, Happy Valley and Patterson.
In Alexander County, 22 members are impacted in an areas near the Caldwell County line. Another 20 members in Wilkes County are affected as well as 10 in Watauga County.
Members should report all outages by one of two options: the Blue Ridge mobile app available free in app stores or by calling PowerLine: 1-800-448-2383. A live outage map is available on the mobile app and online at www.BlueRidgeEnergy.com.
Blue Ridge Energy posts updates on its social media channels including Facebook, Twitter and Instagram.
Blue Ridge Electric serves some 75,000 members in Caldwell, Watauga, Ashe, Alleghany, Wilkes, Avery and Alexander counties.