Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances, Gov. Cooper also issued a new Executive Order 142 on May 30. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.

Who gets power first?

Who gets power restored first?

It’s a popular question! On social media, this is one of the most common questions we hear during major outage events. Most of the time, these questions are accompanied by specific street addresses or neighborhoods and typically attached with the second question – when is the power going to be restored to my home?

It’s no secret that Blue Ridge Energy line technicians face unique challenges during storms. We serve one of the most rugged regions in North America. Tall peaks, deep ravines and narrow mountain passes can make the task of getting from Point A to Point B an unusually difficult task. Not to mention, crews are typically traveling from location to location in treacherous weather conditions. 

Despite the hectic nature of our weather, along with the terrain and shortcomings of some mountain roads, we have a job to get done.

This video provides a quick look at what gets assessed and then repaired (if necessary), during major outage events. Hopefully this helps explain the method to the madness and the steps that Blue Ridge Energy takes, to ensure that power is restored to members in a safe and efficient fashion.