As we approach the reinstatement of disconnects and late fees, we want to continue helping members! If you have accumulated a large balance during COVID-19, please call us now at 1-800-451-5474 to set up a special payment plan and discuss crisis assistance available from our In This Together Relief Fund.

4 Tips to Avoid Frozen Pipes this Winter


  1. Remove, drain and store hoses used outdoors.
  2. Check around the home for places where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated. Foam insulation is inexpensive and can be purchased from your local home improvement store.


  1. Let cold water drip from any faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent freezing.
  2. Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children and pets. 

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