Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances, Gov. Cooper also issued a new Executive Order 142 on May 30. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.

4 Tips to Avoid Frozen Pipes this Winter


  1. Remove, drain and store hoses used outdoors.
  2. Check around the home for places where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated. Foam insulation is inexpensive and can be purchased from your local home improvement store.


  1. Let cold water drip from any faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent freezing.
  2. Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children and pets. 

Want to forget the fear of frozen pipes this winter? Protect your home's wires, pipes and lines for pennies a day with UtilityShield. Learn more