Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances, Gov. Cooper also issued a new Executive Order 142 on May 30. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.

Propane Tank Refilling

See Propane and Fuels Services

Propane tank refilling is a necessary thing when you use propane a lot. To avoid running out when you need it most, you may consider installing a propane gauge. That way you will know exactly how much you have left, and when you need to either go get a refill, or have the propane company come out to you. Smaller sized tanks, like you would use for a propane grill on your deck or patio can be refilled at your local propane station. It is more inexpensive than exchanging your tank, and only takes a few minutes.

If you have a much larger tank, say a 100 or 500-gallon tank, you will need to have a local propane company come out and refill your tank. Most companies have a few different ways to choose from for this to happen. You can just keep an eye on your tank and pick up the phone and give them a call when you need a refill. Or you can have them come out at a set time every month. Or you can have them monitor the levels of your tank and send someone out when its time. All three are fine choices, just pick the one that works best for you.