To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Crews Continue Restoration Work Sunday Evening
Blue Ridge Energy line crews continued working this evening, using ATVs to reach any assessable areas after heavy rain and flooding washed out roads and brought down trees on power lines, causing damage to the electric system that has impacted several thousand members.
As of 11 pm, 219 are without power: 79 in the Edgemont and Brown Mountain Beach communities of Caldwell County where flooding is making these areas totally impassable this evening and 148 in the Laurel Knob area of Ashe County where heavy rains are also causing damage. Power restoration work in some areas will continue into Monday due to high waters causing impassable roads.
More rain is predicted overnight and Blue Ridge Energy remains on high alert and responding to outages. Additional Pike Electric contractor crews are assisting Blue Ridge Energy line technicians to restore power as quickly and safely as possible.
So far, approximately 3,000 members have been affected by the heavy rain, flooding and resulting power line damage from downed trees toppled by saturated ground and loose soil.
Downed power lines pose a safety danger: the public is warned that downed lines can still be energized and therefore dangerous, even deadly. Blue Ridge Energy advises the public to stay far away from downed lines and report them by calling 1-800-451-5474 or 911 immediately. Only a trained line technician working with the cooperative should go near a downed power line.
Members should report all outages by calling 1-800-448-2383 or by using the Blue Ridge Energy mobile app. Outage updates are available any time on the cooperative’s live outage map at www.BlueRidgeEnergy.com and on the mobile app.
Blue Ridge Energy serves some 76,000 members in Caldwell, Watauga, Ashe, and Alleghany counties as well as parts of Avery, Alexander and Wilkes counties. Learn more at www.BlueRidgeEnergy.com or on the cooperative’s social media on Facebook, Twitter and Instagram.