To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Blue Ridge Energy Ready to Respond if Storm Causes Outages
Employees of Blue Ridge Energy are monitoring weather conditions and are prepared to respond should outages result from severe winter weather predicted for the cooperative’s service area of Caldwell, Watauga, Ashe, Alleghany, Avery, Wilkes and Alexander counties.
To report an outage, members should call the cooperative’s PowerLine at 1-800-448-2383. Or, members can also report outages by using the new Blue Ridge mobile app available for free on the App Store and Google Play.
The following winter preparedness tips are provided to help members stay safe and comfortable in the event of outages:
- Create an emergency kit that includes the following items and is located in a central area that each member of the household can locate quickly:
- NOAA Weather Radio (you may also be able to sign up in advance for notifications from your local emergency services)
- Fresh batteries
- Be sure cell phones and other electronics are charged or have fully charged battery back-ups
- Blankets, sleeping bags, quilts
- Extra water for drinking and cooking
- Nonperishable food items, along with disposable plates and utensils and a manual can opener
- A grill with extra propane or charcoal and lighter fluid (not to be used indoors due to dangerous carbon monoxide fumes).
- Battery operated clock
- Thermos to keep liquids warm
- First aid kit, including prescription medications
- Emergency telephone numbers such as Blue Ridge Electric's PowerLine, local emergency management, police and hospital
- If someone in the home is dependent upon electric-powered life-sustaining equipment, have an emergency evacuation plan or a standby power generator in place
To check outage status at any time, go to www.BlueRidgeEMC.com and click the Outage Map tab. Blue Ridge Energy also posts updates on its social media channels: Facebook: www.facebook.com/blueridgeemc and Twitter: www.twitter.com/blueridgeemc.
Blue Ridge Energy serves some 74,000 members in Caldwell, Watauga, Ashe, Alleghany, Wilkes, Avery and Alexander counties.