To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Blue Ridge Energy Responds to Limited Outages Today
Snow blanketed the Blue Ridge Energy service area today but outages were limited. With snow continuing tonight and into tomorrow in some locations, Blue Ridge Energy employees remain on high alert and ready to respond if needed.
Blue Ridge Energy linemen restored or are working to restore a total 199 members whose service was impacted as of 4 pm today in the following areas:
• 154 members in the Caldwell County communities of Globe Road, Rocky Knob, Cone Orchard, Green Mountain Park, and Draco Road. Equipment failure and an accidental cut to the cooperative’s underground lines were the cause.
• 32 members in the Edgemont community of Watauga County. Linemen are investigating the cause as they work to restore power this afternoon.
• 13 members in the Hickory Ridge Road area of Ashe County were impacted by a tree on power lines.
Members can report outages by one of two options: the Blue Ridge mobile app available free in app stores or by calling PowerLine: 1-800-448-2383. A live outage map showing estimated restoration times and current outages is available on the mobile app and online at www.BlueRidgeEnergy.com.
Blue Ridge Energy posts updates on its social media channels including Facebook, Twitter and Instagram.
Blue Ridge Electric serves some 75,000 members in Caldwell, Watauga, Ashe, Alleghany, Wilkes, Avery and Alexander counties.