To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.
Blue Ridge Energy Responds to Limited Outages Today
Snow blanketed the Blue Ridge Energy service area today but outages were limited. With snow continuing tonight and into tomorrow in some locations, Blue Ridge Energy employees remain on high alert and ready to respond if needed.
Blue Ridge Energy linemen restored or are working to restore a total 199 members whose service was impacted as of 4 pm today in the following areas:
• 154 members in the Caldwell County communities of Globe Road, Rocky Knob, Cone Orchard, Green Mountain Park, and Draco Road. Equipment failure and an accidental cut to the cooperative’s underground lines were the cause.
• 32 members in the Edgemont community of Watauga County. Linemen are investigating the cause as they work to restore power this afternoon.
• 13 members in the Hickory Ridge Road area of Ashe County were impacted by a tree on power lines.
Members can report outages by one of two options: the Blue Ridge mobile app available free in app stores or by calling PowerLine: 1-800-448-2383. A live outage map showing estimated restoration times and current outages is available on the mobile app and online at www.BlueRidgeEnergy.com.
Blue Ridge Energy posts updates on its social media channels including Facebook, Twitter and Instagram.
Blue Ridge Electric serves some 75,000 members in Caldwell, Watauga, Ashe, Alleghany, Wilkes, Avery and Alexander counties.