To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Blue Ridge Energy Ready to Respond if High Winds Cause Outages
With wind gusts predicted up to 60 miles per hour Friday morning, employees of Blue Ridge Energy are monitoring weather conditions and are prepared to respond should outages result in the cooperative’s service area of Caldwell, Watauga, Ashe, Alleghany, Avery, Wilkes and Alexander counties.
To report outages, members can use the Blue Ridge mobile app or call the cooperative’s PowerLine: 1-800-448-2383.
Keep the following items handy to stay safe and comfortable in the event of outages:
- NOAA Weather Radio (you may also be able to sign up for notifications from your local emergency services or from weather services on your smart phone or table)
- Extra batteries
- Extra water for drinking and cooking
- Nonperishable food items
- First aid kit, including prescription medications
- Additionally, be sure cell phones and other electronics are fully charged or have fully charged battery back-ups.
To check outage status at any time, see the cooperative’s outage map available at www.BlueRidgeEnergy.com and on the Blue Ridge mobile app. Blue Ridge Energy also posts information during major outages and alerts on its social media channels: www.facebook.com/blueridgeenergy; www.instagram.com/blueridgeenergy and www.twitter.com/blueridgeemc.
Blue Ridge Electric serves some 75,000 members in Caldwell, Watauga, Ashe, Alleghany, Wilkes, Avery and Alexander counties.