To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances, Gov. Cooper also issued a new Executive Order 142 on May 30. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
As a member, you will automatically receive a mailed paper version of your bill as well as your member newsletter, Membership Matters, which is included in your statewide publication, Carolina Country.
If you would like to sign up for the email version of one or all of these items simply follow the steps listed below:
- Log into your Blue Ridge account.
- Click on the “Go Paperless” tab in the left menu box.
- Scroll to the bottom of the page and see "Paperless Options" and choose the "Yes" button for everything you wish to receive via E-mail. ("Paperless Other Communications" includes Carolina Country and Membership Matters.)
*Final Note: If you decide you prefer paper copies of one or all of these items after signing up for electronic versions, follow the steps listed above and choose the "No" button and "Submit." You will begin to receive paper versions of the items you requested with the next mailing cycle.