Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.

24-hour On-Call Emergency Service

You can count on Blue Ridge Energy to be responsive to your call when you need us. Our staff will be happy to assist you 24 hours a day, 7 days a week for the following emergency service needs:

  • if you smell gas
  • if you have an urgent safety issue
  • if you need an urgent maintenance check
  • if you are out of fuel*

We have service technicians on call 24 hours each day.

*After-hours delivery charge would be applicable for non "autofill" customers.

Ashe County
336-846-2421

Alleghany County
336-372-1742

Avery County
828-898-3884

Burke County
828-437-1344

Caldwell County
828-758-4401

Watauga County
828-264-3521

Catawba County
828-267-9944

Grayson County, VA
276-773-9113