Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.

24-hour On-Call Emergency Service

You can count on Blue Ridge Energy to be responsive to your call when you need us. Our staff will be happy to assist you 24 hours a day, 7 days a week for the following emergency service needs:

  • if you smell gas
  • if you have an urgent safety issue
  • if you need an urgent maintenance check
  • if you are out of fuel*

We have service technicians on call 24 hours each day.

*After-hours delivery charge would be applicable for non "autofill" customers.

Ashe County

Alleghany County

Avery County

Burke County

Caldwell County

Watauga County

Catawba County

Grayson County, VA