To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Call Before You Dig - Dial 811
- Free line marking
- Call 3 days in advance
- Now available to request online
One free, easy call gets your utility lines marked AND helps protect you from injury and expense.
Safe Digging is No Accident: Always Call 811 at least three (3) working days before you dig!
Know what's below. Always call 811 before your dig. Visit www.call811.com for more information.
You can also request line markings online via the Single Address Ticket form. It's easy and fast!
When you call 811, you will be asked a number of federally-mandated questions and given a "ticket number" by a One Call customer service representative. Please keep this original ticket number until your locate is complete.
Your ticket number:
- Lets you track your request with One Call
- Allows you to personally track your request
Blue Ridge Electric is now coordinating with 811 to ensure our member's safety with other facilities. Your one call to 811 tracks all underground facilities that may be present where you're digging. When you call, please be prepared to answer the 811 operator's questions, such as:
- Company telephone number (company or person requesting the location)
- Caller name
- County where work is being performed
- In or out of city limits
- Subdivision (including lot numbers if available)
- Cross-street name
- Area to locate on the job site
- Blasting (required information set forth in the Underground Utility Damage Prevention Act)
- Boring (request both the entering and existing sides of the bore)
- Near a railroad (in case fiber optic cables are in the railroad right-of-way)
- Emergency (fees may be involved)
- Work date and time
- Duration of work
- Work type
- Who work is done for
- Destroyed/unmarked lines
- Sub-contractor (if applicable)
- Site contact
AWPA Uniform Color Code for Marking Underground Facilities
Underground facilities shall be marked in accordance with the following designated color code:
- Proposed Excavation
- Communication, Alarm or Signal Lines, Cables or Conduit
- Temporary Survey Markings
- Potable Water
- Electric Power Lines, Cables, Conduit and Lighting Cables
- Reclaimed Water, Irrigation and Slurry Lines
- Gas, Oil, Steam, Petroleum or Gaseous Materials
- Sewers and Drain Lines