To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Cold Weather Tips for Propane and Fuels Customers
Cold temperatures are in this week’s forecast and this typically leads to higher demand for propane and fuels.
Blue Ridge Energy Propane and Fuels delivery personnel are continuing to work long hours, making deliveries to ensure all customers stay warm and comfortable. We’re also offering the following tips to help propane and fuels customers be prepared:
- Consider signing up for auto-fill delivery if your propane and fuels provider offers it. With this delivery type, Blue Ridge Energy fills your tank based on your typical usage patterns while also tracking heating degree days which factor in higher need times such as the cold weather coming up! Blue Ridge Energy’s routing system tracks estimated usage so your delivery will occur timely and ensure you are ready for cold weather.
- We encourage will-call customers (those who monitor their own usage and tank levels and call to request a fuel delivery) to place their order when their propane tank is between 25 to 30 percent full. This typically allows delivery personnel sufficient time to schedule and make your delivery prior to your tank running low.
- It’s a good idea for every propane customer to learn how to read your tank gauge and check it more regularly in times of extreme changes in weather temperatures. Find a guide to reading your tank gauge at: BlueRidgeEnergy.com/ReadTank.
- For convenient account service if you’re a Blue Ridge Energy propane and fuels customer, download Blue Ridge Energy’s free propane and fuels app, available on the App Store and Google Play. On the app, you can place an order for your next delivery with just a few clicks.
Blue Ridge Energy, LLC Propane and Fuels serves Caldwell, Watauga, Ashe, Alleghany, Catawba, and Burke counties as well as Grayson County, Va. It is a subsidiary of Blue Ridge Energy, an electric cooperative serving some 76,000 members in northwest North Carolina. Learn more at www.BlueRidgeEnergy.com.