FlexPay | Blue Ridge Energy

A "pay-as-you go" prepaid electric service. Purchase your electricity as you need or want.

Pay as you go and control your own electric usage.

No deposit required and no program fees.

Recharge your account as you need: daily, weekly or monthly.

Notifications will help keep you on track with your usage.

FlexPay helped Sharon and her family control their electric bill more efficiently, and when to use certain appliances during non-peak hours, saving money and energy. Hear her story...

Need to Recharge Your Account?

Online via
Your Account

By Phone. Call
1-800-451-5474

Via Our
Payment Kiosks

In Person
via Office Locations

Walmart
Store Locations

Frequently Asked Questions

Do I have to pay a deposit or fees with FlexPay?

No! There's never a deposit or a fee with FlexPay. If you're already a Blue Ridge Electric member who has paid a deposit, it will be directly applied to your account. And, there are never any fees. If your account balance runs low, you simply make a payment to "recharge" your account to the level you desire.
Do I get a bill?

No, with FlexPay instead of receiving a traditional paper bill, usage is calculated daily and you purchase electricity as you need it using cash, check, debit or credit card. You can also make payments in our office between 8:30 a.m. and 5 p.m., or anytime by phone, online, or at any of our district payment kiosks.
How much money should I keep on my FlexPay account?

That's entirely up to you! That's one of the benefits of FlexPay: You create the program that fits your budget and make purchases on your own timetable. You can purchase enough electricity to last a day, a week, a month, or more.
Can I switch my traditional account to FlexPay?

Yes, just ask a representative at your local Blue Ridge office about the benefits of FlexPay.
How do I stay informed about my account or balance?

When you set up your FlexPay account, you'll be asked whether you want to receive messages about your account status by text, email or automated telephone call.

You can also check your account balance and monitor your usage at Usage Tracker.

Once you're signed up for Usage Tracker, you can see how much electricity you use on any given day. Typically, consumers don't realize how much electricity they've used or how much it will cost until their bill arrives but this feature can help you better understand and control your electricity usage and costs.
What if my account runs low?

First, you'll receive a low balance alert by text, email or phone message. You set the method and level at which you want to be notified. This will give you time to purchase more electricity.

If your account balance falls below zero, your service will be subject to disconnection at anytime. However, purchasing more electricity is easy, reconnection is almost immediate, and there are no late, disconnect, or reconnect fees. You can pay 24 hours a day by phone or online, or make a payment at our office.
Will I lose my capital credits?

No! With FlexPay, you're still a Blue Ridge Electric member. You still accumulate capital credits based on the amount of electricity you purchase and receive your portion of capital credits funds as they are "retired" over time.
How do I know if FlexPay is right for me?

If it is easier to make daily or weekly payments rather than one larger monthly payment, FlexPay may be right for you.

Statistics also indicate that "pay-as-you-go" electricity programs often help lower consumption due to members' awareness of usage patterns. So, if you're interested in monitoring and lowering your electricity use, you may potentially benefit from FlexPay.
How do I make FlexPay work for me?

By monitoring your consumption, you'll notice patterns in your daily usage that can help keep electric costs down. Any variation from your normal pattern — such as house guests or holidays where more electricity is used or a vacation where less is used — will become apparent. Setting your payment schedule also helps you control your budget.
Where is FlexPay available?

Modern grid technology allows FlexPay to be available throughout Blue Ridge Energy's entire service territory. Contact your local Blue Ridge Energy office for more information.

Remember ...

You are solely responsible for managing your FlexPay account by maintaining a positive balance and ensuring notification settings are correct.

Your account balance can also be accessed at any time by calling 1-800-451-5474.

You should monitor your account status on a regular basis, especially during periods of higher usage that may result from extreme weather, holidays, and lifestyle or equipment changes.

You can pay any amount as long as a positive balance is maintained. For accounts with a debt recovery balance, unless specified otherwise, 30 percent of each payment applies to debt recovery and 70 percent towards future power usage.

A FlexPay account is subject to disconnection anytime the account does not have a positive balance.

If a FlexPay account is disconnected, you must pay a minimum amount of the negative balance plus $15 to reactivate service. For accounts with debt recovery in effect, unless specified otherwise, 30 percent of all payments apply to debt recovery.

To help ensure you receive critical notifications, always maintain more than one means of notification. Notification types include:

daily balance
low balance (when below $15)
pending disconnect
disconnect
reconnect

Notifications can be received by email, text message or phone call. You can update notifications at any time by accessing your account. If you are unsure about setting or changing a notification, please contact us.

If you change your telephone number, be sure to update the number on your notification settings.

The time period settings to receive notifications should cover at least two hours. Notification times should normally be set to receive after 7 a.m.

Reconnection of service typically occurs within two hours once sufficient payment has applied to the account. If a FlexPay account has been disconnected more than four days, please contact us before making payment.