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Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances, Gov. Cooper also issued a new Executive Order 142 on May 30. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Important information for Flexpay members: Since the beginning of COVID-19, Blue Ridge Energy suspended disconnects, waived late fees and offered special payment plans. We support Gov. Cooper's Executive Order (124) but want to encourage everyone (including Flexpay members) to continue paying your energy bill, if you are financially able, to avoid a large accumulating balance at the end of this initial crisis. Call us at 1-800-451-5474 to set up a special payment plan or apply for assistance through these Emergency Assistance Agencies.
(Please note: You must have an existing residential service with Blue Ridge Energy to enroll in the FlexPay program.)
Pay as you go and control your own electric usage.
No deposit required and no program fees.
Recharge your account as you need: daily, weekly or monthly.
Notifications will help keep you on track with your usage.
FlexPay helped Sharon and her family control their electric bill more efficiently, and when to use certain appliances during non-peak hours, saving money and energy. Hear her story...
Need to Recharge Your Account?
Lenoir Walmart Supercenter
935 Blowing Rock Blvd
Lenoir, NC 28645
Hudson Walmart Neighborhood Market
2794 Hickory Boulevard
Hudson, NC 28638
Granite Falls Walmart Supercenter
4780 Hickory Blvd
Granite Falls, NC 28630
Boone Walmart Supercenter
200 Watauga Village Dr
Boone, NC 28607
Morganton Walmart Neighborhood Market
1001 N Green Street
Morganton, NC 28655
Morganton Walmart Supercenter
G120 Morganton Heights Blvd
Morganton, NC 28655
Frequently Asked Questions
Do I have to pay a deposit or fees with FlexPay?
No! There's never a deposit or a fee with FlexPay. If you're already a Blue Ridge Electric member who has paid a deposit, it will be directly applied to your account. And, there are never any fees. If your account balance runs low, you simply make a payment to "recharge" your account to the level you desire.
Do I get a bill?
No, with FlexPay instead of receiving a traditional paper bill, usage is calculated daily and you purchase electricity as you need it using cash, check, debit or credit card. You can also make payments in our office between 8:30 a.m. and 5 p.m., or anytime by phone, online, or at any of our district payment kiosks.
How much money should I keep on my FlexPay account?
That's entirely up to you! That's one of the benefits of FlexPay: You create the program that fits your budget and make purchases on your own timetable. You can purchase enough electricity to last a day, a week, a month, or more.
Can I switch my traditional account to FlexPay?
Yes, just ask a representative at your local Blue Ridge office about the benefits of FlexPay.
How do I stay informed about my account or balance?
When you set up your FlexPay account, you'll be asked whether you want to receive messages about your account status by text, email or automated telephone call.
You can also check your account balance and monitor your usage at Usage Tracker.
Once you're signed up for Usage Tracker, you can see how much electricity you use on any given day. Typically, consumers don't realize how much electricity they've used or how much it will cost until their bill arrives but this feature can help you better understand and control your electricity usage and costs.
What if my account runs low?
First, you'll receive a low balance alert by text, email or phone message. You set the method and level at which you want to be notified. This will give you time to purchase more electricity.
If your account balance falls below zero, your service will be subject to disconnection at anytime. However, purchasing more electricity is easy, reconnection is almost immediate, and there are no late, disconnect, or reconnect fees. You can pay 24 hours a day by phone or online, or make a payment at our office.
Will I lose my capital credits?
No! With FlexPay, you're still a Blue Ridge Electric member. You still accumulate capital credits based on the amount of electricity you purchase and receive your portion of capital credits funds as they are "retired" over time.
How do I know if FlexPay is right for me?
If it is easier to make daily or weekly payments rather than one larger monthly payment, FlexPay may be right for you.
Statistics also indicate that "pay-as-you-go" electricity programs often help lower consumption due to members' awareness of usage patterns. So, if you're interested in monitoring and lowering your electricity use, you may potentially benefit from FlexPay.
How do I make FlexPay work for me?
By monitoring your consumption, you'll notice patterns in your daily usage that can help keep electric costs down. Any variation from your normal pattern — such as house guests or holidays where more electricity is used or a vacation where less is used — will become apparent. Setting your payment schedule also helps you control your budget.
- Where is FlexPay available?
You are solely responsible for managing your FlexPay account by maintaining a positive balance and ensuring notification settings are correct.
Your account balance can also be accessed at any time by calling 1-800-451-5474.
You should monitor your account status on a regular basis, especially during periods of higher usage that may result from extreme weather, holidays, and lifestyle or equipment changes.
You can pay any amount as long as a positive balance is maintained. For accounts with a debt recovery balance, unless specified otherwise, 30 percent of each payment applies to debt recovery and 70 percent towards future power usage.
A FlexPay account is subject to disconnection anytime the account does not have a positive balance.
If a FlexPay account is disconnected, you must pay a minimum amount of the negative balance plus $15 to reactivate service. For accounts with debt recovery in effect, unless specified otherwise, 30 percent of all payments apply to debt recovery.
To help ensure you receive critical notifications, always maintain more than one means of notification. Notification types include:
- daily balance
- low balance (when below $15)
- pending disconnect
Notifications can be received by email, text message or phone call. You can update notifications at any time by accessing your account. If you are unsure about setting or changing a notification, please contact us.
If you change your telephone number, be sure to update the number on your notification settings.
The time period settings to receive notifications should cover at least two hours. Notification times should normally be set to receive after 7 a.m.
Reconnection of service typically occurs within two hours once sufficient payment has applied to the account. If a FlexPay account has been disconnected more than four days, please contact us before making payment.