FlexPay

FlexPay

 

A "pay-as-you go" prepaid electric service. Purchase your electricity as you need or want.

Learn More About FlexPay

(versión en español aquí)

 


Pay as you go and control your own electric usage.


No deposit required and no program fees.


Recharge your account as you need: daily, weekly or monthly.


Notifications will help keep you on track with your usage.

FlexPay helped Sharon and her family control their electric bill more efficiently, and when to use certain appliances during non-peak hours, saving money and energy. Hear her story...

Need to Recharge Your Account?

Frequently Asked Questions

Remember ...

You are solely responsible for managing your FlexPay account by maintaining a positive balance and ensuring notification settings are correct. 

Your account balance can also be accessed at any time by calling 1-800-451-5474.

You should monitor your account status on a regular basis, especially during periods of higher usage that may result from extreme weather, holidays, and lifestyle or equipment changes.

You can pay any amount as long as a positive balance is maintained. For accounts with a debt recovery balance, unless specified otherwise, 30 percent of each payment applies to debt recovery and 70 percent towards future power usage.

A FlexPay account is subject to disconnection anytime the account does not have a positive balance.

If a FlexPay account is disconnected, you must pay a minimum amount of the negative balance plus $15 to reactivate service. For accounts with debt recovery in effect, unless specified otherwise, 30 percent of all payments apply to debt recovery.

To help ensure you receive critical notifications, always maintain more than one means of notification. Notification types include:

  • daily balance
  • low balance (when below $15)
  • pending disconnect
  • disconnect
  • reconnect

Notifications can be received by email, text message or phone call. You can update notifications at any time by accessing your account. If you are unsure about setting or changing a notification, please contact us.

If you change your telephone number, be sure to update the number on your notification settings.

The time period settings to receive notifications should cover at least two hours. Notification times should normally be set to receive after 7 a.m.

Reconnection of service typically occurs within two hours once sufficient payment has applied to the account. If a FlexPay account has been disconnected more than four days, please contact us before making payment.