To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances, Gov. Cooper also issued a new Executive Order 142 on May 30. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
In early May, more than $5 million in captial credits was returned to Blue Ridge Energy members through either a credit on their bill or check thanks to a benefit called capital credits. (Members qualifying for a refund of $35 or more received a check and those qualifying for less saw a credit applied to their electric account in May. Members new to Blue Ridge Energy as of 2020 will be eligible for capital credit refunds beginning in 2021.)
For many of you, the refund was a much-needed source of income. For others, you may be fortunate enough to consider donating all or a part of your refund to Operation Round Up® and your Blue Ridge Energy Members Foundation to help in our special campaign called “In This Together.” We created the special campaign to join together in raising funds to help local households severely impacted by the effects of COVID-19.
Every cent donated to this campaign goes directly to help local residents in need of crisis energy assistance. Here’s how it works:
- Donations: call us at 1-800-451-5474 or drop a check in the mail to:
Blue Ridge Energy Members Foundation, PO Box 112, Lenoir, NC 28645.
- Assistance: Contact your local helping agency. Up to $150 for electric and fuel bill assistance; up to $300 for those with unemployment issues.
Capital credits may present a unique and easy opportunity for you to donate to this special campaign. We are joining together with our members during this unprecedented time of need! Unlike a storm, the effects of COVID-19 will be longer lasting. Your help is greatly appreciated. If you are able, please consider making a donation. We’re in this together!
One more way
Blue Ridge Energy
is adding value
to your life!
What are capital credits?
Capital credits represent each member’s ownership of the cooperative. They are the margins credited (or allocated) to the members of the cooperative based on their purchases from the cooperative the previous year. These margins are used by the cooperative as capital to operate the business for a period of time. You may also see capital credits referred to as “patronage capital” or “equity capital.”
What's the difference between an allocation and a retirement?
Allocations are made annually for each member, based upon the amount of electricity purchased the previous year. An allocation is the amount set aside into a separate account to be used as operating capital for reliability improvements and maintenance over a period of years. Your allocation amount will be printed on your electric service bill, usually in July.
A retirement is the amount you receive back as a capital credits refund. It is a percentage of your total capital credits balance. The percentage to retire is decided upon annually, based upon the financial needs of the cooperative.
How are my capital credits allocations used until I receive them?
Capital credits allocations are pooled together and used as operating capital so that we can serve our members with reliable power. These funds pay for expensive power reliability improvements and maintenance such as replacing power lines or building substations. If we refunded the total amount of allocations, we would have to borrow that amount of money in order to continue operating. Having operating capital helps the cooperative minimize the amount of high-interest money it must borrow, which in turn helps lower member’s costs by stabilizing rates.
Why can't my capital credits allocations be refunded to me all at once?
Remember that capital credit funds are used for expensive reliability improvements and maintenance — and these are long term investments. Capital credits cannot be refunded all at once because they help the cooperative remain financially sound, thereby ensuring a stable, reliable electric provider for the benefit of the members we serve.
Can I use my capital credits allocation to pay on my bill?
No. Allocations are used as the operating capital of the cooperative. They are not available until a percentage is retired and refunded back to you as the Cooperative’s financial condition warrants and the Board approves.
Capital credits are used in three specific ways
These funds are invested in substations, power lines, poles and other infrastructure critical to the operation of an electric utility. Working capital is used to keep the cooperative financially sound and to provide highly reliable electric service.
Balancing Equity and Debt
These funds balance equity and debt requirements as investments are made in the electric system. The longer you are a member, the more equity you build in the cooperative. Since returns continue to be made over time, it’s important you let us know your new address if you move from our service area.
Capital Credit Refunds
Each year, your board decides on a capital credits retirement based on the financial health of the cooperative and may distribute a portion of the capital credits balance back to members. These funds are based on the total amount of capital credits available and takes into consideration necessary working capital. Since its inception, your cooperative has returned more than $57 million to its members in capital credits retirements