Since the beginning of COVID-19, Blue Ridge Energy made the decision to suspend disconnects, waive late fees and offer special payment plans to assist our members and customers during this difficult time. While the decision had already been made to extend these special circumstances until August, Gov. Cooper issued a new Executive Order 142 on May 30 outlining the same timeline. We encourage everyone (including Flexpay members) to continue paying your energy bill to avoid a large balance at the end of this crisis. Call us at 1-800-451-5474 to set up a special payment plan.

How to Report a Power Outage

To report power outages, call PowerLine at 1-800-448-2383.

 You can also download our mobile app and report your outage.

You may report an outage via your private online member access. Click here to set up your account.

When using our PowerLine number to report an outage, members are now asked if they'd like a call back when their power is restored. You can even tell us what number to call!

You may also contact your local district office.

Information needed to report an outage:




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