To report an outage, call
Since the beginning of COVID-19, Blue Ridge Energy has worked to assist our members during this difficult time. With the expiration of Gov. Cooper's Executive Orders 124 and 142, Blue Ridge remains committed in our efforts by continuing to suspend disconnects and waiving penalty and late fees for electric members until October. However, we encourage everyone with a past due balance (including Flexpay members) to call us by August 31 at 1-800-451-5474 to set up a special payment plan or ask us about crisis assistance from the In This Together Relief Fund.
Power Outage Safety Tips
Power outages can occur during and after a snow or ice storm if lines are damaged. The following safety tips will help you be prepared, safe, and more comfortable if an outage occurs.
Prepare an emergency kit including:
- Battery-powered radio
- A flashlight
- Additional batteries
- Bottled water and canned food, with a manual can opener
- Candles and matches
- First-Aid kit
- Extra blankets and quilts
Include an emergency telephone list to contact the police, fire department, hospital, Blue Ridge Energy, and local emergency management offices if needed. And remember cordless phones don't work without power.
Protect your belongings. If you are at home and your area is under weather alert for severe storms, shut off or unplug any sensitive electronic equipment such as TVs and computers to protect them from power surges.
If you are experiencing a power outage…
Verify if you are the only one in your neighborhood without power. If so, check your breaker box to make sure all breakers are in the ON position. If you still don't have power, call Blue Ridge Energy to report the outage.
Make sure to turn off all appliances, especially any heat-producing electric equipment such as electric stoves and ovens. Leave one light fixture on so you'll know when power is restored.
Keep candles away from furniture, curtains, or any other flammable material. Never leave children alone in a room with a burning candle or open flame.
Never try to use gas stoves, charcoal or briquette grills or camp stoves to heat your home. They are designed to be used only outdoors where there is enough ventilation due to the amount of toxic fumes they produce. If you use them indoors, you will rapidly eliminate the amount of oxygen in your house and increase the carbon monoxide inside your home. Carbon monoxide causes serious intoxication problems and even death.
If you are outside…
Stay away from any downed lines including power, telephone or cable. Do not touch any object that is in contact with downed power lines and can transmit electricity such as water, metal, etc.
Never drive your car over power lines. If a power line falls on your car while you are driving, stay inside your car until you receive appropriate help.
Blue Ridge Energy reports outage updates to the following stations:
- WKVS - 103.3 FM
- WJRI - 1340 AM
- WKGX - 1080 AM
- WYCV - 900 AM
- WATA - 1450 AM & 100.7 FM
- WECR - 102.3 FM
- WXII - 1200 AM
- West Jefferson
- WKSK - 580 AM
- WMMY - 106.1 FM
- WCOK - 1060 AM
- WKBC - 97.3 FM & 800 AM
- WWWC - 1240 AM